Frequently Asked Questions (FAQs)

ESHOPYY — Frequently Asked Questions (FAQs)

Clear answers for a smooth shopping experience.

1. What is ESHOPYY?

ESHOPYY is an online shopping store offering unique, trending lifestyle products, smart gadgets, body-care tools, home essentials, toys, perfumes, and more — all at affordable prices with secure online payment options.

2. How do I place an order?

  1. Visit eshopyy.com

  2. Select your product

  3. Click Buy Now or Add to Cart

  4. Fill in your delivery details

  5. Choose Online Payment or Cash On Delivery (COD) (if available)

  6. Confirm your order

You will receive an order confirmation message instantly.

3. What payment methods do you accept?

We accept:

  • UPI

  • Google Pay

  • PhonePe

  • Paytm

  • Debit/Credit Cards

  • Net Banking

  • Cash on Delivery (selected products only)

All payments are 100% secure.

4. Do you offer Cash On Delivery (COD)?

Yes, COD is available for selected items.
If COD is not available, you will see a message saying “Prepaid Only” on the product page.

5. When will I receive my order?

Delivery time varies from 3–8 working days, depending on your location and courier availability.
You will receive:

  • Order confirmation message

  • Packing & dispatch update

  • Courier tracking link

  • Delivery alert message

6. How do I track my order?

Once shipped, we send a courier tracking number via WhatsApp/SMS/Email.
Click the tracking link anytime to see your updated delivery status.

7. What if my number was not reachable during delivery?

If the delivery agent cannot reach you, you will receive a message:
“Your order is arriving. Please keep your phone switched on for delivery.”
You can contact the courier directly using the number shown in the tracking link.

8. What is your return policy?

We accept returns only under these conditions:
✔ Wrong product received
✔ Damaged product received
✔ Product not working on arrival

IMPORTANT: Return is accepted only with full unboxing video proof from the start of the package opening.

9. Do you offer refunds?

Yes, we offer refunds if:

  • The item is returned safely

  • Video proof is verified

  • Product is unused & in original packaging

Refunds are processed within 48–72 hours after the item reaches our warehouse.

10. Can I cancel my order?

You can cancel your order before it is shipped.
Once dispatched, cancellation is not possible.

11. What if I received a defective or damaged product?

Please send us:

  • Order number

  • Clear unboxing video

  • Photos of the issue
    We will arrange a replacement or refund as per policy.

12. How do I contact ESHOPYY customer support?

You can reach us anytime:
📞 WhatsApp: +91 75 102010 99
🌐 Website: www.eshopyy.com
📧 Email: mail@eshopyy.com

We will reply within 24 hours.

13. Are my payments secure?

Yes!
All transactions are processed through trusted payment gateways like:

  • Razorpay

  • UPI

  • Secure card processors

Your financial data is encrypted and protected.

14. Do you ship across India?

Yes, we deliver to almost all locations across India.

15. What if I entered the wrong address?

Contact us immediately within 1–2 hours of placing the order.
After dispatch, address changes are not possible.